At fry99, protecting the personal data of every registered player is a responsibility we treat with the utmost seriousness. This Privacy Policy sets out in clear, complete terms how fry99 collects information from users of the fry99.asia platform, how that information is used, how it is stored and secured, and what rights you hold as a data subject. This document forms part of your agreement with fry99 and should be read alongside our Terms & Conditions.
These six principles underpin every data handling decision made by fry99. They summarise the policy; the full legal text follows below.
All personal data transmitted between your device and fry99 is encrypted using 256-bit SSL. Data at rest is stored on servers with access controls, encryption, and regular security audits.
fry99 does not sell, rent, or trade personal player information to third parties for commercial or marketing purposes. Your data belongs to you — not to advertisers.
fry99 collects only the data that is necessary for account operation, payment processing, identity verification, fraud prevention, and compliance with our international gaming licence obligations.
This policy explains exactly what data fry99 collects, why it is collected, and who may access it. There are no hidden data practices at fry99 — everything is documented here.
You have the right to access, correct, restrict, and in certain circumstances delete the personal data fry99 holds about you. Requests are handled within the timeframes set out in this policy.
fry99 does not retain personal data indefinitely. Retention periods are linked to the purpose for which data was collected and to legal obligations imposed by our gaming licence authority.
For the purposes of this Privacy Policy, the data controller responsible for the personal data you provide when using the fry99 platform at fry99.asia is the legal entity that operates the fry99 brand (hereinafter referred to as "fry99", "we", "us", or "the Company"). fry99 operates under an internationally recognised gaming licence, the details of which are available upon request and are held on file with our licensing authority.
As data controller, fry99 determines the purposes and means by which personal data about registered players and site visitors is collected and processed. All data processing activities conducted by fry99 are carried out in accordance with the obligations imposed by our gaming licence and applicable data protection standards.
If you have any questions or concerns regarding the manner in which fry99 processes your personal data, you may contact our Data Protection team directly using the contact details set out in Section 14 of this policy.
fry99 collects personal data in a number of categories depending on the nature of your interaction with the platform. The following table provides a structured overview of the categories of personal data fry99 may collect and hold about you:
| Category | Examples of Data Collected |
|---|---|
| Identity Data | Full legal name, date of birth, national identity card (CNIC) number, passport number, photograph where submitted for KYC verification |
| Contact Data | Email address, Pakistani mobile phone number, residential address |
| Financial Data | Bank account details, mobile wallet identifiers (JazzCash, EasyPaisa, SadaPay account references), transaction history, deposit and withdrawal records |
| Technical Data | IP address, device type, browser type and version, operating system, unique device identifiers, session timestamps |
| Usage Data | Pages visited on fry99.asia, games played, betting history, bonus interactions, session duration, click-path data |
| Communications Data | Records of live chat conversations, email correspondence, support tickets, and any information you voluntarily submit to fry99 via contact forms or support channels |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, session limit preferences, and cooling-off period records |
fry99 does not collect special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or biometric data) unless such data is specifically required for the fulfilment of a legal obligation and only to the extent permitted by applicable law.
fry99 collects personal data through the following primary channels:
fry99 processes personal data for the following purposes, each of which is tied to a specific legal basis described in Section 5:
Each processing activity carried out by fry99 rests on one of the following legal bases. We do not process personal data unless at least one of these grounds applies:
fry99 uses cookies and similar technologies (including pixel tags and local storage objects) on the fry99.asia platform. Cookies are small text files placed on your device by your browser when you visit a website. They serve a variety of functions and are categorised as follows:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality and performance of the fry99 platform.
fry99 does not sell personal data. However, in the course of operating the platform and meeting our legal obligations, fry99 may share specific categories of personal data with the following categories of third parties:
Given the international nature of fry99's gaming licence and operational infrastructure, personal data processed by fry99 may be transferred to and stored in countries outside of Pakistan. Where such transfers occur, fry99 takes appropriate steps to ensure that your personal data is afforded an equivalent level of protection to that which it receives within Pakistan.
These safeguards may include the use of standard contractual clauses approved by the relevant regulatory authority, binding corporate rules, or reliance on adequacy decisions where applicable. Details of the specific safeguards applied to any given cross-border transfer are available upon request by contacting [email protected].
fry99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory obligations. The following retention periods apply as general guidance:
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of account plus a minimum of five years following account closure, as required by our gaming licence |
| Financial Transaction Records | Minimum of five years from the date of the transaction, in compliance with AML obligations |
| KYC Verification Documents | Five years from the date of submission or from the date of account closure, whichever is later |
| Support Communications | Three years from the date of the last communication |
| Technical and Usage Data | Up to two years from the date of collection, unless retained for fraud investigation purposes |
| Marketing Consent Records | Duration of consent plus three years to demonstrate compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fry99's internal data lifecycle procedures.
fry99 implements a comprehensive set of technical and organisational security measures designed to protect personal data against accidental loss, unauthorised disclosure, access, alteration, or destruction. These measures include, but are not limited to:
Notwithstanding the above, no method of data transmission over the internet or electronic storage is entirely free from risk. In the unlikely event of a data breach that poses a high risk to your rights and freedoms, fry99 will notify affected players in accordance with our legal obligations and within the timeframe prescribed by our licensing authority.
Subject to applicable law and the requirements of our gaming licence, you hold the following rights in relation to the personal data that fry99 processes about you. To exercise any of these rights, please contact fry99 using the details provided in Section 14:
The fry99 platform is strictly intended for use by adults who are 21 years of age or older. fry99 does not knowingly collect personal data from individuals under the age of 21. If fry99 becomes aware that personal data has been collected from an individual who does not meet this age requirement, that data will be immediately deleted and the relevant account will be closed without notice.
If you are a parent or legal guardian and you believe that a minor in your care has accessed or registered an account on fry99.asia, please contact us immediately at [email protected]. fry99 will investigate and take appropriate action without undue delay.
fry99 reserves the right to update or revise this Privacy Policy at any time, at its sole discretion. Such updates may be required to reflect changes to the fry99 platform, changes in applicable data protection law, changes in our licensing obligations, or changes to our business practices.
When material changes are made to this policy, fry99 will post a prominent notice on the fry99.asia platform and, where practicable, notify registered players by email. The date at the top of this document indicates when the current version of the Privacy Policy was last updated. Your continued use of the fry99 platform following the publication of any revised policy constitutes your acceptance of the updated terms.
If you do not agree with any changes to this Privacy Policy, you should cease using the fry99 platform and may request the closure of your account and the withdrawal of your available balance in accordance with the withdrawal procedures set out in our Terms & Conditions.
If you have any questions, concerns, or requests in connection with this Privacy Policy or fry99's data processing practices, you may contact our Data Protection team through the following channels:
fry99 will acknowledge all privacy-related communications within 24 business hours and will aim to provide a substantive response within 30 calendar days of receipt. If you are not satisfied with fry99's handling of your privacy concern, you retain the right to escalate the matter to the relevant supervisory authority or to the alternative dispute resolution service designated by our licensing authority.
A quick visual reference of the data rights available to every fry99 player. Full details are in Section 11 above.
Request a full copy of the personal data fry99 holds about your account, including transaction history and KYC records.
Request correction of any inaccurate or outdated information fry99 holds about you, such as an incorrect address or misspelled name.
Request deletion of your personal data where no overriding legal obligation requires fry99 to retain it beyond your account closure.
Ask fry99 to pause processing of your data while a dispute about accuracy or the lawfulness of processing is being resolved.
Receive a structured, machine-readable copy of data you have provided to fry99, suitable for transfer to another service provider.
Revoke marketing consent or non-essential cookie consent at any time with no impact on your ability to use the fry99 platform.
Your privacy is protected every step of the way at fry99. Join Pakistani players from Karachi to Islamabad who trust fry99 for secure, fair, and entertaining online gaming in PKR.